Introduction

This website, https://joannekennedy.com.au/, is owned and operated by Joanne Kennedy Pty Ltd (ABN: 89 646 707 422). If you have any questions or need further information, please contact us: [email protected].    This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from us. Please take a moment to read it, as it contains important rights and obligations, and we care about making sure you know what to expect from working with us.  When you visit this website, use our services or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you must not continue to visit this website or purchase from us. These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes. All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content Disclaimer

On our website you will find blog posts, videos and Instagram content designed to help you understand more about MTHFR and methylation, histamine intolerance, SIBO, gut health, oxalates, women’s hormones, homocysteine, and natural medicine. This information is provided solely for your education and personal development.

Content Policy

We take lots of care to provide valuable information, but we cannot be responsible for the use that you make of that information.  There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services or products.  Any testimonials or promised results we may display on our website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.  While we take all reasonable care to ensure that the information, we provide is accurate, relevant and up-to-date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!  We may modify the content provided on our website at any time, including altering or deleting it without notice.

Visitor Responsibilities

You take full responsibility for your implementation of any suggestions that we make on our website or during our consultations. You understand that our advice is always limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take.  Always consult your own understanding, do your own research, seek appropriately qualified professional advice, and make informed choices about what is right for you in your specific circumstances. You agree to indemnify us against all consequences arising directly or indirectly from your choices. 

Downloads

Where we offer files for download, we make every effort to ensure that they are safe. However, we are not responsible for viruses, other technologically harmful material or any other damage which might occur as a result of downloading material from our website. It is your responsibility to take your cyber-safety seriously and maintain adequate and up to date internet security.

External Links

We may choose to display links to other websites. We have no control over and are not responsible for the content of any external sites that may be linked, and we have no part in or responsibility for any transaction you choose to enter into with a third party after following an external link. 

Disclaimer for Products and Services 

Through our website, we offer bookings for consultations. We also may offer books, e-books and supplementary videos. Our intention in offering these products and services is to support you on your health journey. The terms and conditions in this document apply to all of our products and services unless alternative terms are explicitly provided to you. If there is any inconsistency between this document and an agreement specifically provided to you, this document is overruled to the extent of the inconsistency. 

Our Qualifications and Responsibility

Our clinicians are qualified naturopaths, nutritionists and practitioners with many years of experience. We take our responsibilities and commitment to best practice seriously, including: 

• keeping our skills up to date with ongoing professional development
• researching the latest developments in our field of practice
• taking all reasonable care and due diligence in our relationship with clients
• providing proven, relevant, research based treatments, and
• referring to other practitioners for issues outside the scope of our services.

Your Responsibility

When you engage our services, it is important that you commit to open, honest communication. You are responsible for monitoring and managing your own responses and wellbeing during the work we do together, ensuring that you understand the information we provide and asking questions if you have any concerns. It is important that you seek advice and assistance from an appropriately qualified medical professional if you require additional support. We expect you to take responsibility for your own body and be diligent about following through on any treatment plan that you agree to, understanding that we do not have a magic wand and that you will only see results if you are committed to making changes in your habits and lifestyle, and to investing time & money in your own wellbeing.

Important Information

Our treatments are designed to support your health. They are not a substitute for allopathic medical treatment. They also require effort on your behalf. You will be disappointed if you make the mistake of thinking that progress can be achieved by just taking a pill or supplement. We are not medical practitioners. We do not claim to be able to heal you or cure any condition. We are not here to fix you, only to support you on your journey. It is up to you to take ownership of the choices that brought you to this space and commit to taking the actions necessary to move you forward. If you have hindrances to healing, such as eating disorders, severe mental health, or unresolved emotional stresses, you may be outside the scope of our practice.

Waiver of Liability

We do not make any guarantees or warranties about the accuracy of any material displayed on our website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. We are human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let us know. While we make all reasonable efforts to ensure that our services meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any damages or loss arising out of or related to our website, or any products or services purchased through it.

Intellectual Property – Copyright

Our website, e-books and any materials we provide to you (our content) is protected by copyright laws and treaties around the world, with all rights reserved. You may not copy or reproduce any part of our content without our written consent. Commercial exploitation of our content in any way that competes with our business is strictly prohibited. You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to the website or social media profile where you located the content.  You may link to our home pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  If we provide content to you as a client or you purchase one of our e-books, it may be printed or downloaded to a local hard disk or device for your personal and non-commercial use only. You must not provide extracts of any content to anyone else under any circumstances.

Trade Marks

Unless explicitly stated to the contrary, all persons (including their names and images), third party trade marks and content, services or locations featured on this website are in no way associated, linked or affiliated with us and you should not rely on the existence of such a connection or affiliation.  Any trade marks or names mentioned on this website remain the property of the respective trade mark owners. Where a trade mark or brand name is referred to, it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to us.

Payment Terms

Payment is required at the end of your consultation. We accept payment for our services by credit or debit card through EziDebit. Fees are in Australian dollars for Australian clients, and US dollars for international clients. Consultations and testing are exempt from GST. You agree to pay all costs, including debt collection agency fees and solicitor’s costs, that we may incur in taking steps to recover any money that you owe us, whether or not legal proceedings are issued in relation to the debt. If the card you use in EziDebit bounces, any fees incurred by us from the payment provider will be passed on to you.

Delivery 

Consultations are held face to face at our Sydney clinic, or online using zoom. For online consultations, the Zoom link will be provided in our initial booking email (but NOT in the reminder). It is your responsibility to ensure that Zoom has been installed and tested in advance. Please make sure you are set up in a quiet place, free from interruption, where you will have privacy.

Appointment Policies

We prefer at least 48 hours’ notice to reschedule or cancel your appointment. If you give us less than 24 hours’ notice, you will be required to pay for the consultation as we have held that time open for you and were not given the opportunity to book someone else into that space. If there is an unexpected emergency, please contact us as soon as possible to explain. We reserve the right to make an exception where the circumstances were beyond your control. If we have to cancel a session for any reason, we will give you as much notice as possible and ask you to reschedule to a mutually acceptable time.

Refund Policy & Consumer Guarantees

There is NO REFUND IF YOU CHANGE YOUR MIND about booking our services, so it is essential that you consider carefully whether this is right for you before you make your booking.  It is important to us to know that you are happy with our work together. If you have any cause for complaint, please let us know before the end of your consultation, so we can work together to find a satisfactory solution.  If you have purchased one of our e-books, we offer a 30 day money back guarantee. Please see the e-book purchase page for more details. We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to providing the service to you again, or if we are unable to do so within a reasonable time, paying the cost of having an equivalent service supplied to you again.

Respectful Communication

We reserve the right to delete any comments on our website, blog or social media accounts which are rude, offensive or which we deem to be unacceptable. Keep it polite and play nicely, please!

Dispute Resolution & Jurisdiction

MUTUAL NON-DISPARAGEMENT If we have a problem, we shall each act in good faith, keep the lines of honest communication open between us as much as possible, and refrain from any conduct or communication which might reasonably be expected to interfere with the business and personal interests of each other while we try to sort out our differences.  NEGOTIATION If either of us have any concerns arising out of these Terms & Conditions or your purchase of products or services from us, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion. The negotiation process begins when you email us, letting us know that there is a problem. Within 24 hours, we will send you a booking link with our available times for the next 7 days. Please use this to book a 30 minute call where we can get a better understanding of what has gone wrong, and we can try to resolve the issues involved. COMPLAINT PROCESS If we are unable to resolve a dispute by negotiation and discussion within a reasonable time, or if you believe your complaint raises serious issues of professional responsibility, you may choose to access the complaints procedure provided by the Australian Natural Therapists Association:  https://www.australiannaturaltherapistsassociation.com.au  JURISDICTION This agreement is subject to the governing law of New South Wales, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales, and the Commonwealth of Australia, will have exclusive jurisdiction.